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Estimating & Workflow

Pack-out

Removing contents from a damaged home so they can be cleaned, stored, or inventoried while repairs happen. Pack-outs are billed by the item or by the hour, and carriers expect an inventory with quantities and condition, because undocumented contents are the easiest part of a claim to cut.

More estimating & workflow terms

  • Negative air pressure

    Setting up containment with an air scrubber so air is pulled from the work area through a HEPA filter and exhausted, leaving the work area at lower pressure than the rooms around it. That keeps dust and mold spores inside the plastic during demolition and mold work.

  • Ozone treatment

    Using ozone gas to oxidize the molecules that cause smoke odour after a fire, with people, pets and plants out of the space. It does not remove soot residue - surfaces still have to be cleaned first - and no US health agency approves ozone use in an occupied space.

  • Production orders

    The internal document that releases approved restoration work to the crew or subcontractor, listing materials, quantities, and scheduled dates. It should match the approved scope exactly, because a production order that adds or drops items creates a change the carrier never approved.

  • Psychrometry

    The study of moisture in air: temperature, relative humidity, dew point, and how they interact. Restoration crews use those readings to set drying goals and prove a structure is dry, and the same readings are the evidence a carrier reviews when paying for drying equipment.

  • Punch list

    The list of small unfinished or defective items left after the main work is done, walked with the homeowner before final payment. Clearing it in writing protects the contractor, because a signed punch list is what turns a job into a completed one.

  • Reinspection

    A second visit to document damage missed in the first inspection, often needed before a supplement is approved.

Common questions

What does "Pack-out" mean in Xactimate estimating?

Removing contents from a damaged home so they can be cleaned, stored, or inventoried while repairs happen. Pack-outs are billed by the item or by the hour, and carriers expect an inventory with quantities and condition, because undocumented contents are the easiest part of a claim to cut.

Where does "Pack-out" show up in a claim?

The term matters on estimates and scopes across the insurance restoration workflow. Browse the glossary for related terms.

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