Where does "Mediation" show up in a claim?

The term matters on estimates and scopes across the insurance restoration workflow — see the full guide for where it fits.

Claims & Insurance

Mediation

A meeting where a neutral third person helps the policyholder and the insurer settle a disputed claim without going to court. The mediator does not decide anything - if the two sides still disagree, the claim can move on to appraisal or a lawsuit.

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